Skills of interpersonal relationships, Prioritization According to Problems

Skills of interpersonal relationships

  1. Active Listening

In healthcare, it can often be difficult to really listen, especially when you’re burdened with professional burnout and lack of work-life balance.

To practice your active listening skills, look at the person you’re speaking with and hold eye contact. In addition, maintain engaged body language, such as occasionally nodding throughout your conversation. Small comments between exchanges help show your patients you care.

Practice summarizing and paraphrasing to build your relationships. Not only will this help you remember what is being said, but it will also show professionalism and prove you’re paying attention. Everyone wants to feel heard, especially your patients.

2. Good Communication Skills

Written and verbal communication skills are equally crucial in this field. When seeing patients from various backgrounds, being able to communicate with a diverse group of people is important. Specifically, using the right tone and language based on who you’re speaking to are both key in your role.

Don’t forget that nonverbal cues are just as important as verbal ones. These include eye contact, vocal tone, and body language. Just as you should pay attention to verbal cues, be mindful of your body language. Implementing these strategies for strong communication skills will help build trust, confidence, and credibility.

3. Personal Stress Management

Considering the burdens of working night shifts and holidays, along with handling a generally full schedule, it’s no wonder professional burnout is increasingly common in healthcare. Learning how to deal with these pressures will not only help you in the long run but will also prevent your mood from interfering with patient relationships. Your patients are already projecting their stresses onto you. Therefore, you must be able to manage your own to help relieve some of theirs.

4. Compassion

Compassion is one of the most important interpersonal skills to possess. Not only will it help others see your passion for healthcare, but having compassion will also greatly improve your communication skills. In the medical field, compassion is a key component of sympathizing with your patients.

 5. Attitude

Important attitudes for (or any medical professional) include empathy, self-confidence, and the ability to maintain a positive outlook in times of difficulty, both in your life and your patients’. Without self-confidence or a positive outlook, patients might not feel comfortable approaching you or confiding in you. For this reason, fostering optimism in your patients is crucial to their fast and easy recovery.

6. Teamwork

Health care providers must also possess strong teamwork skills. Because you serve as the liaison among families, individual patients, and the larger healthcare team, you must be able to work with different groups of people and engage in teamwork and collaboration.

7. Problem Solving

Health care providers need to be able to think quickly through a problem to effectively analyze the issue. In today’s fast-paced healthcare environment, strong problem-solving skills are important for those seeking a profession. Building these interpersonal skills will only help you deepen these relationships — and become the best you can be!

Why Are Interpersonal Relationships Important?

Interpersonal relationships that you form at work serve a critical role in both your work success and career progress. Positive interpersonal relationships will allow effective communication and understanding among employees.

Relating to your “boss” is one of the most important relationships you will establish as you begin your career, and with each new position, you take in the future. Be sure what you do and how you perform supports the direction of your management team. Remember, you cannot become a good leader until you learn how to become a good assistant. Show your managers/co-workers that you are a “team player.”

Better Interpersonal Relationship

It helps in developing a good doctor-patient relation which helps in the diagnosis and treatment of the medical condition optimally. It helps to build trust between the treating doctor and the patient.

The impact and role of interpersonal relations in the health care industry are very simple! You need to be good at working with people no matter what type of people they are. On an average day, you will have at least 4to 20 conversations with people of all different races, sizes, ages, and personalities when working in the health care profession. In this profession, you must know how to deal with every type of personas to make sure you are meeting their needs correctly and efficiently


Session 6. Importance of Attending Customers and Reasons for Prioritization According to Problems


Importance of attending customer in person:

  •  Improves management of services
  •  Builds relationships and trust
  •  Reduces customer complaints

Reasons prioritization

-Customer in critical condition

Refers to customers with life-threatening conditions such as accidents, infectious

diseases)

 -Infants and children

 Refers to children below the 5 years

-Pregnant mothers

 Refers women with pregnancy

 -Senior customers

 Refers persons of 65 years old and above

 -Customer with special conditions

 Refers to prisoners, in-patients, persons with disabilities, students

Advantages and disadvantages of prioritizing customers: Advantages

Advantages:

  •  Reduces morbidity and mortality
  •  Improves management cost

 Disadvantages:

  •  Can be misused
  •  Can be a source of complaints
  •  Long turnaround time
  •  Additional work for staff