Importance of Relating Client’s Information against Request Form

What is Client identity?

Client identity(ID) is defined as a set of unique identifiers that separate a person from the rest, these include names, age, gender, registration number, and Hospital name.

 What is the Request Form?

The Request Form is defined as a record of client information as well as a brief clinical history and test results.

Importance of verifying customer ID:

1. It distinguishes one person from another

-Using unique tags, customers are identified among themselves

2. Maintain IDs to create medical reports

-include Clinical history

3. Helps to know the test (s) ordered and completed

-Treatment is planned and given

4. Prevent harm to the client

-Proper management assigned to correct the client

5. Obtaining service compensation

-Wise use of medication

- Cost of service costs

- Proper planning and budgeting

Key identification elements:

  • Name of Hospital 
Identifies the name of the service provider (institution)
  •  Registration number
 It is a set of unique ID numbers given to a private client, for example:
  • XYZ / 000001, XYZ / 000001 / MM / YY
  • Numbers are generated in sequence by:
  • Guide Method
  • Number machine
  •  Computer
  • Code Barcode
  • Names
 -Three preferred names (Surname, First Name, and Middle Name)

 It is important to remain consistent because a person's name is someone else's first name or
middle name or vice versa

  •  Age / Date of birth
 -Specifies the exact age and date of birth. Written as a number, for example, years (14) years or date of birth (14-01-1952)
  •  Gender or Sex
-Mentioned as Male (M) or Female (F)
  •  Address
-Specifies the client's residence

Errors related to bad or Wrong identity:

  • No medical reports were maintained
  •  No refund of service provided
  • No planning record
  • Impact on the client

Procedure for obtaining missing information on the request form:

  •  Identify missing information
  • Refer the patient to the requesting clinic
  •  Say missing information
  •  If it cannot deliver the client,
-Contact the doctor requesting by phone, in person, through nurse

 -For the internal patient contact by telephone or contact the person in Nurse charge

-Confirm the corrected information before providing the Health service

 Importance of attending customer in person

  • Build good Relationships
  • It Creates Trust
  •  Reduces customer complaints

3. Importance of Attending  Customers and Reasons for Prioritization According to Problems

definition of words

What is a client?

 -is a person seeking care from health facilities, institutions, organizations,s or a service provider.

 The importance of personal client attendance

  • Improves service management
  •  It builds relationships and trust
  •  Reduces customer complaints

 Reasons prioritization:

1. Client in critical condition

-Refers to a client who is in a life-threatening situation with such, contagious accidents

diseases)

2.  Infants and children

 -Refers to children under 5

3. Pregnant mothers

-Refers to pregnant women

4. Elderly customers

- Refers to people 65 years of age and older

5. Special client

- Refers to prisoners, patients, patients with disabilities, students

 Advantages and disadvantages of prioritizing customers:

Advantages

  •  Reduces diseases and deaths
  •  Improves management costs
  • It maintains Services standards

disadvantages

  •  It can be a source of the complaint
  •  Long turnaround time
  •  Extra work for staff
  •  It can be misused